Johns Hopkins COVID-19 Call Center

Johns Hopkins students, faculty, and staff who feel ill or are concerned about exposure to the coronavirus may call the Johns Hopkins COVID-19 Call Center at 443-287-8500, seven days a week, between 7 a.m. and 7 p.m.

The JHCCC is a COVID-19 testing and referral resource for JHU affiliates only and does not provide any information regarding the vaccine for the general public. More information on COVID-19 vaccine distribution can be found at hopkinsmedicine.org.

When you call the JHCCC, representatives will discuss next steps, arrange for testing if needed, and assist in transmitting information to Occupational Health or Student Affairs. The JHCCC will also manage the process to identify and assist people who may have had contact with someone who tests positive.

The JHCCC is staffed by Johns Hopkins nurses, physicians, and specially trained nursing and medical students, but you are always free to call your personal primary care provider, and should continue to do so for family members who have symptoms.

What happens when I call the JHCCC?

Have your JHED ID on hand. Callers will be asked a series of questions about their symptoms and possible exposure to others who have COVID-19. Based on your conversation, you may be referred for a COVID test.

If you meet the criteria set by the Johns Hopkins Infection Control Team in collaboration with Occupational Health:

1. You will be given a URL for a website where you can schedule a COVID test through Hopkins; you should do this immediately after hanging up with JHCCC
   
2. You will be asked to provide the name of your Hopkins supervisor
   

Your test result will be uploaded to your Hopkins My Chart. 

If you test positive:

1. The JHCCC will notify your supervisor via email that you are off-duty for on-site work. You will be copied on this email. The JHCCC will also call you to let you know that you have been placed off-duty.
   
2. A Hopkins contact tracer will call you and ask about your onset of symptoms and any contacts you had before you were tested. 
   
3. A representative from the JHCCC will call you to close out your case when your quarantine/isolation period is finished. They may ask you to send your test results to them via email. 

When your case is closed out, you and your supervisor will receive an email stating that you are cleared to return to duty.

Investigation, contact analysis, notification (ICAN)

Because the COVID-19 omicron variant appears to develop and spread more quickly than previous variants, our existing manual system of contact tracing is less effective. Instead, we have adopted an automated system in which those who test positive will fill out a form listing their close contacts, and those close contacts will then be notified by email.

If an employee tests positive

Supervisors of test-positive employees (faculty, staff, and post-docs) will not be notified of an employee’s COVID-positive status unless the employee gives consent to do so; the supervisor will simply be notified that the employee is off-duty. Test-positive employees must secure clearance for return to work from Occupational Health prior to returning to campus.

If a student tests positive

Students who have a test ordered and are asked to quarantine will be reported to their respective school’s student affairs representative as being “off-duty.” If a student provides consent, additional information will be provided. If the student tests negative, the school will be notified that the student is cleared. If consent is not provided by the student, a committee will review and evaluate the potential public health risk to others.

The committee can recommend and the university can elect to report the student’s COVID-positive status to the school’s student affairs representative without consent should the public health risks warrant such action. This will be a very rare circumstance. Test-positive students must secure clearance for return to class/campus from the Student Health Center prior to return.

Frequently asked questions