The university recognizes that the situation with COVID-19 may be stressful for members of the Johns Hopkins community, especially those with family and friends who are affected. This page includes information on resources that can be of support in this time.
Information for students
There are a wide array of free well-being and mental health resources available 24/7 for students. A complete list can be found on the Health and Well-Being website.
For students at Krieger School of Arts and Sciences, Whiting School of Engineering, and Peabody Institute:
- Counseling Center: 410-516-8278
- Office of Multicultural Affairs: 410-516-8730
- Religious and Spiritual Life: 410-516-1880
For students at the School of Education, SAIS, Carey Business School, School of Nursing, School of Medicine, Bloomberg School of Public Health, and in the AAP or EEP programs:
- Johns Hopkins Student Assistance Program (JHSAP): 443-287-7000
For students at School of Nursing, School of Medicine, and Bloomberg School of Public Health
- University Health Services: 410-955-3250
Information for employees
Employee Assistance through mySupport
Through the mySupport program, JHU employees and their household family members have free 24/7 access to confidential counselling and referral services for help with stress at work or at home, emotional distress, a difficult life transition, or other challenges. The program offers other referrals and daily life assistance as well.
When an individual calls mySupport, a clinician will listen, provide support, and help identify resources and next steps. If they choose to arrange a video or in-person appointment, mySupport will provide referrals to licensed clinicians in their area. The first five in-person counselling sessions are free and will not require use of insurance. To access this support 24/7, individuals should contact mySupport at (443-997- 7000) or TTY: 711. For online access, the username is JHU and the password is JHU.
Child Care and Caregiving
Employees are encouraged to work with their managers to determine whether their positions is eligible and appropriate for Workplace Flexibility. The university is providing resources and services to assist Johns Hopkins affiliates with finding and paying for child care during the COVID-19 crisis.
Finding Child Care
The JHU Family Support Services team maintains a list of up-to-date childcare resources during the COVID-19 crisis. Employees can reach them through the Benefits Service Center at 410-516-2000 or by email at Benefits@jhu.edu.
All university employees, full-time doctoral students, full-time post-docs, residents, interns, and medical students have free premium Care.com memberships, which allow individuals to perform self-directed searches for a variety of caregiving needs. In addition to allowing employees to post jobs and perform detailed searches for providers, the service now includes expert assistance by Care@Work, which provides one-on-one support for a care search. In addition, a keyword search for “Hopkins” on the Care@Work platform can be used to narrow search to caregivers specifically interested in working with the university community. Individuals who are interested must register through JHU’s portal or call 855-781-1303. In addition, individuals can use the Care.com digital portal to post a position for an in-home provider on their own. Care.com’s website also has information about child care safety during COVID-19.
Johns Hopkins partners with three high-quality Baltimore-area child care centers that give admission and wait list priority to JHU employees. In addition, the university maintains relationships with other quality centers that offer wait list priority to employees. For more information, please see the Child Care Center Partners webpage.
Johns Hopkins provides subsidized backup care through Care@Work, up to 20 days per year, to support child care or elder care when regular arrangements are unavailable. These services can be accessed by all university employees, full-time doctoral students, full-time post-docs, residents, interns, and medical students. They can come through care centers or individuals, and we are working to provide more flexibility in the network of providers. We have also provided all JH affiliates (including students) with access to Komae, an innovative co-op-style parent network platform on which Hopkins families can find each other to pool resources for caregiving. The platform allows you to join with trusted friends and family in a “Sitter Village” and schedule care.
Maryland Family Network also offers personalized child care resources and referrals for families seeking center-based child care in Maryland through their LOCATE service. All students are eligible for these resources.
Employees who are required to return to work on-site and cannot find child care should refer to the Sick and Safe Leave policy and JHU’s general sick leave policy. Also, FMLA entitles eligible employees to take up to 12 weeks of unpaid, job-protected leave in a 12-month period for specified family and medical reasons. For specific questions regarding leave, contact HR Business Services at 443-997-2157 or HRBusinessServices@jhu.edu.
Paying for Child Care
Johns Hopkins University offers two primary ways to help employees reduce the cost of child care: dependent care vouchers that offer money from the university and dependent care flexible spending accounts, which allow parents to set aside pre-tax dollars to pay for care. See the Johns Hopkins University Child Care website for additional details. In addition, employees can find savings on family-focused products and services, including 10% savings at KinderCare Learning Centers though the LifeMart employee discount program.
Employees may qualify for Johns Hopkins–sponsored childcare vouchers of up to $5,000 per year, with eligibility and maximum benefits determined by the family’s adjusted gross income. The vouchers can be used for any legal childcare, either in a home or childcare center. In addition, employees earning less than $50,000 per year are eligible for a benefit of up to $1,000 to cover needs resulting from COVID-19, including caregiving. Funds in this program are limited but still available.
COVID-19 Caregiving Relief Fund
The COVID-19 Caregiving Relief Fund (CCRF) provides reimbursement to eligible employees and students who have incurred additional and qualifying caregiving, remote learning support, and technology equipment expenses as a direct result of the COVID-19 pandemic. Full-time, benefits-eligible JHU employees, doctoral students, post-doctoral fellows, medical students, house staff, residents, interns, and trainees with a base salary up to $175,000 are eligible. Go to the HR website for more information on the program and instructions about how to apply.
Through the mySupport program, JHU employees and their household family members have free 24/7 access to confidential counseling and referral services for help with stress at work or at home, emotional distress, a difficult life transition, or other challenges. The program offers other referrals and daily life assistance as well.
When an individual calls mySupport, a clinician will listen, provide support, and help identify resources and next steps. If they choose to arrange a video or in-person appointment, mySupport will provide referrals to licensed clinicians in their area. The first five in-person counseling sessions are free and won’t require use of insurance.