MyChart account activations

January 8, 2021

Dear Johns Hopkins University Faculty and Staff,

As we begin the new year, we are preparing for a greatly expanded COVID-19 asymptomatic testing program for our faculty, staff, and students. The program starts on Jan. 11. It is available to all and required of many, and unless you are already in the Johns Hopkins Medicine Epic system, you will receive, or may have already received, one or more email messages this week with instructions about how to sign up.

The Johns Hopkins Medicine Epic medical record system will support test scheduling, processing, and results reporting. Epic’s patient portal for these functions, called MyChart, is fully functional on desktop, laptop, and mobile devices. 

You must have an active MyChart account to schedule COVID-19 asymptomatic tests and to retrieve your test results.

The Epic team sends MyChart account activation instructions to all JHU faculty, staff, and students who do not already have MyChart accounts (you may receive multiple reminders):  

  • If you are certain that you will not be on campus during the spring semester, you do not need to activate your MyChart account. You are welcome to activate your account regardless in case you have reason to be tested this spring.
  • If the system identifies you as already having an active MyChart account that matches the information in the university’s human resources system, you will NOT receive a new request from the Epic system. 
  • If you receive a MyChart account activation request from the Epic system despite already having a MyChart account, this means that we were not able to match your employee data with your existing Epic patient record, so the system set up a new MyChart account. Please activate this new account as you will need to use this account to access the COVID-19 asymptomatic test scheduling and results reporting functions. The Epic team will then reconcile duplicate accounts and email you when they’ve been merged. 

MyChart is a secure portal protected by advanced encryption technology. Only you, those you have pre-authorized to receive information, and your health care providers will be able to access your account. Your manager will not have access to your MyChart account.

You can call 888-676-3433 at any time, 24 hours, seven days a week, if you have questions about MyChart activation. If you have questions about the asymptomatic testing program, information can be found on the Coronavirus Information website.

Regarding COVID vaccination, under authorization from the state, Johns Hopkins Medicine is in the process of vaccinating its personnel. It is not yet clear what role, if any, the university will play in vaccinating our nonclinical faculty, students, and staff, but we will continue to communicate with you as plans develop.

Thank you.


Heidi Conway
Vice President, Human Resources

Jane Schlegel
Vice President and Chief Administrative Officer